Terms and conditions of sale
Last updated: 09/09/2026
Article 1 — Purpose
These terms govern all pool maintenance services provided by [NOM ET PRÉNOM], sole trader, hereafter "the Provider", to private and business clients, hereafter "the Client".
Placing an order implies unreserved acceptance of these terms. They prevail over any document issued by the Client, unless otherwise agreed in writing.
Article 2 — The Provider
[NOM ET PRÉNOM], sole trader (micro-entreprise) registered in France
Address: [ADRESSE]
SIRET: [SIRET] — Business code (APE): [APE]
VAT not applicable, article 293 B of the French General Tax Code
Phone: +33 7 43 79 06 84 — Email: contact@cotepiscine-46.fr
Professional liability insurance: [ASSUREUR], policy no. [POLICE], cover [PAYS / RÉGION]
Article 3 — Services offered
The Provider offers three services, detailed in the quote:
- Opening: cover removed and cleaned, filtration restarted, pool and waterline cleaned, shock treatment, water balancing.
- Winterising: full clean, winterising treatment, water level lowered, pipework and plant room drained, floats and cover fitted.
- In-season maintenance, in two forms: regular care on a schedule agreed in advance, or a one-off rescue visit to recover a pool that has gone downhill (green water, filtration stopped, long absence).
The Provider carries out maintenance work. He does not carry out repairs, electrical work, plumbing, or the installation or upgrading of equipment (article 10).
Article 4 — Quotes and formation of the contract
Every service is quoted free of charge, after discussion with the Client and, where needed, a visit to the pool. The quote states the service, its price, its duration and, for regular care, how often visits take place.
A quote is valid for 30 days from its date of issue. The contract is formed when the Provider receives the quote accepted, dated and signed by the Client, including electronically.
Article 5 — Prices
Prices are in euros and free of VAT, VAT not being applicable under article 293 B of the French General Tax Code.
The price is set in the quote. It reflects the volume of the pool, its equipment, its exposure and access conditions. Any work not covered by the quote is the subject of an additional quote accepted in writing before it is carried out, save for treatment products, which are governed by article 9.
Travel costs are invoiced in addition and are then expressly set out in the quote. If the quote does not mention them, they are included in the price of the service.
Article 6 — Payment
One-off services — opening, winterising, rescue visits — are invoiced once the visit is done. Regular care, which runs over several months, is invoiced monthly in arrears. Payment is due on receipt of the invoice, by bank transfer.
Late payment automatically incurs interest at the French statutory rate from the day following the invoice date, with no reminder required. Business clients additionally owe the fixed recovery fee of 40 euros provided for in article L.441-10 of the French Commercial Code.
The Provider may suspend visits after a formal notice has gone unanswered for 15 days.
Article 7 — Access to the pool
The Client gives the Provider free access to the pool and plant room on the agreed dates, along with access to water and electricity. Access arrangements when the Client is away (key safe with a code, key handover, gate code) are agreed in writing and may be changed by the Client at any time.
The Provider does not enter the house, unless the plant room can only be reached from inside, in which case that permission is expressly stated in the quote.
If access proves impossible through the Client's own doing, the visit is treated as delivered and is invoiced.
Article 8 — Scheduling
For regular care, the season's schedule is given to the Client at the start of the season. Times of day are indicative.
A visit prevented by weather that makes the work pointless or unsafe is rescheduled within 72 hours, at no cost and with no compensation due. The Client is told the same day.
The Client may ask for a visit to be moved by giving at least 48 hours notice. Below that, the visit is invoiced.
Article 9 — Treatment products
Treatment products — disinfectant, pH correctors, flocculant, winterising product and similar consumables — are not included in the price of the service. They are supplied by the Provider and invoiced in addition, at the Provider's prices in force, covering both supply and application. The invoice states which products were used and the amount charged.
The Provider may supply these products without prior approval up to 80 euros invoiced for the duration of the quote. That ceiling is stated on the quote.
Above that ceiling, nothing further is supplied without the Client's prior written agreement, requested by email with a breakdown of the products and the amount charged. Failing a reply, the Provider limits the visit to the products already available and tells the Client, and cannot be held liable for the resulting condition of the water.
Products are used in line with the manufacturer's instructions. The Client agrees not to add any product between visits without telling the Provider, as an unplanned addition can unbalance the water.
Article 10 — What is not included
The following are not part of the services and cannot be ordered from the Provider:
- replacing or repairing a pump, filter, booster, robot or salt chlorinator;
- repairs to waterproofing, liner, tiling or the structure of the pool;
- electrical and plumbing work;
- installing or upgrading safety equipment;
- upkeep of the terrace, garden and surroundings.
Anything found wrong is reported to the Client, with photographs, on the day it is found.
Article 11 — Liability and insurance
The Provider is bound by an obligation of means. He applies the care and diligence expected of a pool maintenance professional.
He cannot be held liable for damage arising from a defect in the installation, worn-out equipment, work by a third party, exceptional weather, a water or power cut, or the Client's failure to meet his obligations, in particular regarding access and safety.
The Client remains solely responsible for the safety of the pool, in particular the compulsory safety device required by articles L.134-1 et seq. of the French construction and housing code. That device is not checked, surveyed, verified or certified in any way by the Provider, who takes on no obligation in that respect.
The Provider holds the professional liability insurance stated in article 2.
Article 12 — Duration and termination
Opening, winterising and rescue visits are one-off services, completed once carried out.
Regular care runs for the season stated in the quote. It does not renew automatically: a new quote is issued each year.
Either party may end it during the season, in writing, with 30 days notice. Visits already carried out remain payable; sums paid in advance for visits not carried out are refunded within 30 days.
In the event of a serious breach by either party, the other may terminate without notice, after a formal notice has gone unanswered for 15 days.
Article 13 — Right of withdrawal
A consumer Client entering into the contract at a distance or away from business premises has fourteen days from the conclusion of the contract to withdraw, without having to give a reason, under article L.221-18 of the French Consumer Code.
To do so, send an unambiguous statement by email to contact@cotepiscine-46.fr or by post to the address in article 2, before the deadline expires.
If the Client expressly asks for the work to start before the end of that period, then on withdrawal he still owes an amount proportionate to what has been supplied up to the point he gave notice, under article L.221-25 of the same code.
Article 14 — Complaints and mediation
Complaints should be sent in writing to contact@cotepiscine-46.fr. The Provider undertakes to answer within 15 days.
Under article L.612-1 of the French Consumer Code, a consumer Client whose written complaint received no satisfactory answer may refer the matter free of charge to the following consumer ombudsman:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
www.cm2c.net
The Client may also use the European online dispute resolution platform.
Article 15 — Personal data
Data provided by the Client is processed as described in the privacy policy.
Article 16 — Governing law
These terms are governed by French law. In the event of a dispute, and failing an amicable settlement, the French courts have jurisdiction. For a consumer Client, the protective jurisdiction rules of the French Consumer Code and Code of Civil Procedure apply.